Privacy Policy

Privacy Policy

Last updated: 18 May 2026

This Privacy Policy explains how Ave A Good Day Removals Pty Ltd collects, uses, stores and protects personal information when customers contact us, request a quote, book a removal service, submit an online form, use our website, or make an enquiry through Facebook, Instagram or other advertising platforms.

By using our website, submitting a quote request, contacting our team, or providing your details through an online form, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

Who We Are

Ave A Good Day Removals Pty Ltd provides local removalist, interstate removalist, backloading, packing and storage-related services for customers across the Gold Coast, Tweed Coast and selected interstate routes including Queensland, New South Wales and the ACT.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the details below:

What Personal Information We Collect

We only collect personal information that is reasonably necessary for us to respond to enquiries, provide quotes, arrange moving services, manage bookings, communicate with customers and operate our business.

The types of personal information we may collect include:

  • Your first name and last name
  • Your phone number or mobile number
  • Your email address
  • Your pickup suburb, delivery suburb, pickup state and delivery state
  • Your preferred moving date or requested service date
  • Details about your move, including property type, access information, furniture items, boxes, white goods, storage needs, packing requirements or other moving details you choose to provide
  • Messages, enquiries or notes submitted through our website forms, Meta lead forms, emails, phone calls or other communication channels
  • Information about how you heard about us
  • Any other information you voluntarily provide when requesting a quote, making a booking or communicating with our team

We generally do not require sensitive information. Please avoid sending sensitive personal information unless it is genuinely necessary for us to understand or safely manage your enquiry or moving requirements.

How We Collect Personal Information

We may collect personal information when you:

  • Submit a quote form on our website
  • Submit an enquiry through our contact page
  • Complete a Facebook or Instagram lead form
  • Call, email or message our team
  • Request a local, interstate, backloading, packing or storage-related quote
  • Book a removal service with us
  • Communicate with us before, during or after your move
  • Interact with our website, online advertisements or social media pages

When you submit an enquiry through Meta platforms such as Facebook or Instagram, the information you provide may also be handled in accordance with Meta’s own privacy terms and data policies.

Why We Collect Personal Information

We collect personal information so we can properly respond to customer enquiries and provide removalist-related services. This may include using your information to:

  • Respond to quote requests and customer enquiries
  • Prepare fixed price or hourly rate removal quotes
  • Contact you about your moving requirements
  • Plan pickup and delivery details
  • Assess access requirements, timing, locations and service suitability
  • Arrange local removals, interstate removals, backloading, packing or storage-related services
  • Manage bookings, scheduling and customer communication
  • Provide customer support before, during and after a move
  • Keep internal business records
  • Improve our website, advertising, customer service and business operations
  • Send follow-up communication where relevant to your enquiry or service request
  • Comply with legal, insurance, accounting or regulatory obligations where required

Use of Meta Lead Forms and Online Advertising

From time to time, we may run advertising campaigns on platforms such as Facebook, Instagram, Google or other online channels. If you submit your details through a Facebook or Instagram Instant Form, we may receive the personal information you choose to provide, such as your name, phone number, email address and moving details.

We use this information to respond to your enquiry, provide a quote, contact you about your move and help determine whether our services are suitable for your requirements.

Submitting a lead form does not automatically confirm a booking. Our team may contact you to discuss your move, confirm details and provide further information before any service is booked.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in secure business systems, email accounts, website enquiry systems, advertising platforms, customer communication tools or other digital systems used to operate our business.

While we take reasonable steps to protect your information, no website, online form, email system or digital platform can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through online forms or email.

When We May Share Personal Information

We do not sell personal information to third parties.

We may share personal information where reasonably necessary to operate our business, respond to your enquiry, provide services, manage bookings or comply with legal obligations. This may include sharing information with:

  • Internal staff and removalist team members
  • Administrative, customer service or booking support providers
  • IT, website hosting, email, CRM, form processing or lead management providers
  • Advertising platforms such as Meta or Google, where relevant to enquiry tracking and campaign management
  • Professional advisers such as accountants, insurers or legal advisers where required
  • Government, regulatory or law enforcement bodies where required by law

We only share information where it is reasonably necessary for the purpose it was collected, where you have consented, or where we are legally required or permitted to do so.

Third-Party Services and Overseas Disclosure

Some of the digital services we use, such as website hosting, email systems, analytics tools, advertising platforms, CRM systems or lead form providers, may store or process information using servers located outside Australia.

Where personal information is handled by third-party service providers, we take reasonable steps to use reputable providers and limit information sharing to what is necessary for business, communication, advertising, enquiry management or service delivery purposes.

Website Cookies, Analytics and Tracking

Our website may use cookies, analytics tools, tracking pixels or similar technologies to help us understand website performance, improve user experience, measure advertising results and show relevant advertising.

Cookies and tracking tools may collect information such as browser type, device type, pages visited, time spent on the website, referral source and general interaction data. This information is generally used for website improvement, analytics and advertising performance rather than directly identifying individual users.

You can usually adjust your browser settings to block or delete cookies, although some parts of the website may not function as intended if cookies are disabled.

Marketing and Follow-Up Communication

If you submit an enquiry, request a quote or provide your contact details, we may contact you about your enquiry, quote request or related moving services.

We may also send follow-up communication where it is relevant to your enquiry or service request. You can ask us to stop sending marketing or follow-up messages at any time by contacting us using the details listed in this Privacy Policy.

Accessing or Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To protect customer privacy, we may need to verify your identity before providing access to personal information or making changes to our records.

How Long We Keep Personal Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide quotes, manage bookings, maintain business records, meet legal or accounting requirements, resolve disputes and support customer service.

When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it in accordance with our business and legal obligations.

Links to Other Websites

Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of external websites. Customers should review the privacy policies of any third-party websites they visit.

Privacy Complaints or Concerns

If you have a concern about how your personal information has been collected, used, stored or disclosed, please contact us first so we can review and respond to your concern.

You can contact us at:

Please include your name, contact details and a clear description of your privacy concern. We will take reasonable steps to respond within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, advertising activity, business operations or legal obligations.

The latest version of this Privacy Policy will be available on our website. The date at the top of this page shows when it was last updated.